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Shipping Policy: Shipping Policy:
• Most orders placed before 4:30 PM EST will ship same business day.
•
If the order is unable to be processed and shipped the same day and is
listed as "In Stock" the order will be shipped within 24-48 hours from
time of order.
• All orders placed on Saturday will be shipped Tuesday or the next business day if a holiday is the next day.
• All Special Order pieces will be shipped upon arrival of the product or as requested by the purchaser.
• Any orders placed over the phone and paid by check, cash, or
money order are not subject to the listed quantity of product at the
time of order. It is subject to the listed quantity at the time payment
is received.
• Saturday delivery is only available upon request.
• Customer has 3 business days to report any missing or damaged parts from date of receiving any merchandise.
• Shipping Time is calculated in BUSINESS DAYS, and does not include Saturdays, Sundays, and/or FEDEX/UPS shipping holidays.
• Brimstone Recreation reserves the right to refuse any order for any reason.
Damaged/Lost/Delayed Shipments:
Brimstone
Recreation is not responsible for items that may be damaged, or lost by
the shipping company, or "carrier" (FedEx, UPS,USPS). All shipments are
fully insured with the respective carrier. All products and packaging
should be carefully inspected upon receipt and any damage should be
brought to the carrier's attention. If necessary, purchaser should
alert the carrier and Brimstone Recreation that a claim needs to be
filed for that shipment. Once a claim is approved and processed by the
carrier, our shipping department will then ship out a replacement or
refund the purchase price. Brimstone Recreation has no control over the
timeliness of the shipments and cannot be held responsible for any
delays caused by the carrier. If necessary, Brimstone Recreation will
aid in the filing of an appropriate claim with the carrier in the event
of loss, damage, or shipping delay.
Non Defective Returns:
All non defective equipment
can be returned for full credit of the merchandise within 30 days of
purchase. The following guidelines must be met for consideration of
return.
• Must contact our offices within 30 Days of date of
purchase. We do not accept returns after 30 days. No exceptions unless
authorized before purchase.
• Must have a valid Return Authorization Number. To get a Return
Authorization Number please contact our offices at 1.800.BRIMSTONE.
•
All returns must be post marked within 5 business days from the issue
date of the Return Authorization Number. Packages not post marked
within 5 business days of issue date of the Return Authorization Number
may be rejected by the returns department.
Credits will be posted to the appropriate account within
14 business days of receipt of product. Packages should be mailed to
the address below with the Return Authorization on the outside of the
box.
Brimstone Recreation
Attn: Returns
P.O. Box 551
Huntsville, TN 37756
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